Privacy Policy

1. Introduction

KioskLink (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant order management platform (“the Service”).

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register
• Business Information: Restaurant name, address, business type, and contact details
• Payment Information: Credit card details and billing address (processed securely by Stripe)
• Menu Data: Product names, descriptions, prices, and images you upload
• Order Information: Details of orders processed through the platform

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service
• Log Data: IP address, access times, referring URLs
• Cookies: We use cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Service
• To process transactions and send related notifications
• To manage your account and provide customer support
• To send promotional communications (with your consent)
• To analyze usage patterns and optimize the Service
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate the Service (e.g., Stripe for payments, cloud hosting providers)
• Business Partners: With your consent, for joint marketing or promotional activities
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, and safety of KioskLink and its users

We do not sell your personal information to third parties for advertising purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure storage of sensitive data with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• PCI-DSS compliance for payment processing (via Stripe)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce our agreements.

Order data and transaction records may be retained for up to 7 years for tax and accounting purposes, as required by applicable law.

7. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@kiosklink.com.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable law.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@kiosklink.com
Data Protection Officer: dpo@kiosklink.com
Address: KioskLink Inc., Lisbon, Portugal

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.